We offer free return shipping on all orders. We will gladly accept returns or exchanges initiated within 5 business days of the delivery date on items returned in their original unworn, unwashed condition with all tags intact.
All sale items are final sale.
All sale, custom inseams and special orders are final sale. Final sale items may not be returned or exchanged. All sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.
TO INITIATE A RETURN OR EXCHANGE:
A Return Authorization Number (RA#) is required for all returns or exchanges.
- Please email: INFO@CIEDENIM.COM for a Return Authorization Number (RA#) within 5 business days of delivery date.
- For an exchange, please include the size and/or item for which you would like to exchange.
- Package and ship using the original packaging materials, ensuring the product(s) arrive free from damage.
- Shipments must be scanned and shipped by the carrier within 5 business days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 5 business day requirement for RA# request will only be considered for online store credit.
Please send items to:
Attn: Returns RA#----
50 WEST 85TH ST, #4
New York, New York 10024
A return will be inspected and processed within 2 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 5 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.