RETURNS & EXCHANGES

 

OUR POLICY

CIE DENIM accepts returns of unworn, unwashed, and undamaged full price merchandise with all original tags attached for a full refund within 5 days of delivery. Returns that are damaged, worn or altered WILL not be accepted and WILL be sent back to the customer. 

All sale, custom inseams and special orders are final sale. Final sale items ARE NOT ELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT. All sale items are not eligible for any price adjustment.

CIE DENIM offers FREE domestic returns and exchanges within 5 days of delivery.

For all DOMESTIC purchases express shipping and handling charges are not refundable.

CIE DENIM is does not issue refunds for international shipping fees. The cost of returning product from an international location is the BUYERS responsibility. 

EXCHANGING & RETURNING ITEMS

It's FREE to exchange items for the same item in a different size or color based on stock availability. Shipping is complimentary for returns and exchanges for domestic orders.

All domestic orders ship with a RETURN mailing label. To ship an item back to CIE DENIM please:

    1. Indicate on your invoice whether you are exchanging or returning the item(s).

    2. For returns: please indicate the reason for return on your invoice.

    3. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail to RETURNS@CIEDENIM.COM with your order number, the item, and size you would like on hold.

    4. Pack your item(s) and invoice using the original packaging materials, ensuring the product(s) arrive free from damage and affix the prepaid mailing label.

    5. Mail your package back to CIE DENIM by dropping your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). 

    6. Shipments must be scanned and shipped by the carrier within 5 business days of DELIVERY to be eligible for return/exchange. All returns that do not meet the 5 business day requirement will be sent back to the customer at the customers expense.

For international buyers CIE DENIM is not responsible for the cost of return shipping. Please email us at RETURNS@ciedenim.com within 5 business days of DELIVERY to be eligible for a return. You must pay for insurance and tracking. CIE DENIM is NOT responsible for packages lost in transit on returned international orders.

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All EXCHANGES and RETURNS should be addressed to:

CIE DENIM

50 WEST 85TH ST, #4, New York, New York, 10024

Should you decide not to use the pre-paid USPS label provided to you with your order, CIE DENIM is not responsible for the cost of return shipping. You must pay for insurance and tracking, should you decide to use a shipping method other than the USPS label provided with your order. CIE DENIM is NOT responsible for packages lost in transit on returned items that are not sent with the USPS label provided in your order.

HOLIDAY RETURN POLICY

Please note that as a service to holiday shoppers, we will be extending returns on eligible items purchased between November 21, 2019 and December 25, 2019. Buyers and gift recipients will have until January 15, 2019 to return items purchased between these dates. Items received post-marked after this date will only be considered for store credit. Follow guidelines listed above to complete a return or exchange within the US. For international returns or exchanges the BUYER IS RESPONSIBLE FOR COST OF RETURN SHIPPING AND MUST BE POST MARKED BY JANUARY 15, 2020.

RECEIVING YOUR REFUND

Domestic

We will send you an email when your return package is delivered back to us. Please note, returns take 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

Your refund will either be credited to the original purchaser's credit card or your CIE DENIM account and will exclude original shipping costs in the case of expedited shipments (with the exception of faulty items).

International

Outside the USA, customs duties and sales taxes are non-refundable through CIE DENIM. You may be able to recover these by contacting your local customs bureau directly.