CIE DENIM offers returns on all full price merchandise for U.S. customers within 5 days of the delivery date.
Please note there is a $10 restocking fee that will be deducted from your refund.
CIE DENIM accepts returns of unworn, unwashed, and undamaged full price merchandise with all original tags attached for a full refund within 5 days of delivery. CIE DENIM reserves the right to refuse returns that do not meet our return requirements
For all DOMESTIC purchases express shipping and handling charges are not refundable.
CIE DENIM is does not issue refunds for INTERNATIONAL shipping fees
It's FREE to exchange items for the same item in a different size or color based on stock availability on domestic orders. To ensure availability, we recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail to RETURNS@CIEDENIM.COM with your order number, the item, and size you would like on hold.
All domestic orders please email us to obtain a RETURN AUTHORIZATION and we will send you the pre-paid label.
To ship an item back to CIE DENIM please:
Indicate on your invoice whether you are exchanging or returning the item(s).
For returns: please indicate the reason for return on your invoice.
For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail to RETURNS@CIEDENIM.COM with your order number, the item, and size you would like on hold.
Pack your item(s) and invoice using the original packaging materials, ensuring the product(s) arrive free from damage and affix the prepaid mailing label that will be emailed upon receipt of return authorization.
Mail your package back to CIE DENIM by dropping your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end).
Shipments must be scanned and shipped by the carrier within 5 business days of DELIVERY to be eligible for return/exchange. All returns that do not meet the 5 business day requirement will be sent back to the customer at the customers expense.
For international buyers a return shipping label is included with your order. We use UPS or FEDEX for all international returns. If you chose to return using a different carrier CIE DENIM is not responsible for the cost of return shipping. Please email us at RETURNS@ciedenim.com within 5 business days of DELIVERY to be eligible for a return. IF you chose to not use the included return label you must pay for insurance and tracking. CIE DENIM is NOT responsible for packages lost in transit on returned international orders that are not shipped using the prepaid label.
All EXCHANGES and RETURNS should be addressed to:
50 WEST 85TH ST, #4, New York, New York, 10024
Should you decide not to use the pre-paid label provided to you with your order, CIE DENIM is not responsible for the cost of return shipping. You must pay for insurance and tracking, should you decide to use a shipping method other than the label provided. CIE DENIM is NOT responsible for packages lost in transit on returned items that are not sent with the USPS label provided in your order.
Once your return is prepared, you can drop it at your local post office or leave it with your mailman/doorman. All domestic returns are shipped back via USPS SmartPost. Please allow 1-2 weeks for your return to arrive at our warehouse.
Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
All items marked "final sale" may not be returned or exchanged.
All sale, custom inseams and special orders are final sale. Final sale items ARE NOT ELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT. All sale items are not eligible for any price adjustment.
CIE DENIM does not offer price adjustments at this time
HOLIDAY RETURN POLICY
Please note that as a service to holiday shoppers, we will be extending returns on eligible items purchased between November 21, 2019 and December 25, 2019. Buyers and gift recipients will have until January 15, 2019 to return items purchased between these dates. Items received post-marked after this date will only be considered for store credit. Follow guidelines listed above to complete a return or exchange within the US. For international returns or exchanges the BUYER IS RESPONSIBLE FOR COST OF RETURN SHIPPING AND MUST BE POST MARKED BY JANUARY 15, 2020.
RECEIVING YOUR REFUND
We will send you an email when your return package is delivered back to us. Please note, returns take 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Your refund will either be credited to the original purchaser's credit card or your CIE DENIM account and will exclude original shipping costs in the case of expedited shipments (with the exception of faulty items).
Outside the USA, customs duties and sales taxes are non-refundable through CIE DENIM. You may be able to recover these by contacting your local customs bureau directly.